Following the successful rollout of our digital marketing service, we are pleased to announce our latest digital offering: human-led live chat.
In our mission to provide a full digital service to clients, we identified a critical opportunity to improve how our clients interact with their audiences. We’ve seen a significant increase in enquiries focused on two things: driving meaningful customer engagement and securing high-quality leads. To meet this demand, we have officially partnered with Chat4Business, an award-winning leader in the chat platform space.
While the world moves towards automation, Conteur remains committed to the power of human storytelling. Chat4Business stood out because of its ‘human-first’ philosophy. Our shared values ensure that every interaction is grounded in excellent customer service, combining:
- Human warmth; real operators who have empathy and understanding
- Bot efficiency; instant routing and data collection
- AI intelligence; leveraging deep knowledge bases to enhance brand authority in real time.
This isn’t just a new widget on a website, but a transformation. When a client’s sales team joins a live conversation, conversion rates have been shown to soar beyond 75%. By bridging the gap between a curious visitor and a live expert, we are helping our clients turn digital traffic into tangible growth.
We are particularly excited to roll this out to our health and social care clients. In an industry where trust and immediate reassurance are paramount, live chat provides a lifeline for families seeking support.
We want our clients to experience the results firsthand, and so we are offering a two-month free trial for organisations ready to take their online engagement to the next level.
Visit our live chat page for more information, or email info@conteur.co.uk